Agency Tools

Tools available to those with logins:

If you do not have a login, Register Here.


I&R/A - Client Tracking - also known as the On-Line Support Assistant (OLSA)
Open Client Tracking Tool in new tab
Client Reporting Wizard for OLSA - The most used reporting tool.

SHIP - Client Tracking - focused only on intake for SHIP calls and SHIP Public Media Events.
Client Reporting Wizard for SHIP - This just has the fields for SHIP

Family Caregiver
Caregiver - Client Tracking - focused only on tracking calls related to the Family Caregiver program
Client Reporting Wizard for Family Caregiver - This just has the fields for the Family Caregiver program

The Resource Database
Add an Agency
Edit an Agency
Add a Program
Edit a Program
Add a Service
Edit a Service
Resource Reporting Tool - For reporting on the services in the system.
Web Reports - for the admin staff.
Resource Hierarchy

Contact Volume Month


Clients For the Past 14 Days


Top 7 Unmet Needs For Past Month



Top 10 Service Referrals for Past 14 Days